Branch Manager

2 days ago

Taman Tun Dr Ismail, Malaysia AFFIN BANK Full time
Create the future with Affin ​​You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.

Job Responsibilities

Sales & Business Growth

  • Lead and drive overall branch sales across key products: Deposits, Investments, Loans (ASBF, Smart Money, Education Loans), Bancassurance, Banca Takaful, Credit Cards, and Business Referrals.

  • Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.

Operational Excellence & Compliance

  • Lead day-to-day branch operations in strict adherence to Bank policies, BNM guidelines, and regulatory requirements.  

  • Ensure staff compliance with internal controls, SOPs, Branch Manual, and all statutory obligations.  

  • Maintain strong audit outcomes by proactively resolving findings and ensuring timely report submissions.  

  • Serve in key oversight roles, including BCM Coordinator (Business Continuity & Call Tree Exercises), BUCO Representative, Complaint Liaison Officer (CLO) and OSHA Coordinator.

  • Foster a strong culture of compliance through ongoing coaching, reminders, and proactive risk awareness.

Customer Experience

  • Ensure efficient, high-quality customer service in line with SLA standards.

  • Address and resolve customer complaints promptly and professionally.

  • Ensure service accuracy and timely response to CCQ and feedback.

Job Requirements

  • Minimum 5 years' experience in retail banking, with at least 2 years in a branch leadership or supervisory role.  

  • Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT, etc.).  

  • Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.  

  • Excellent interpersonal and communication skills, with strong customer service orientation.  

  • Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matter

  • Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply.

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