Customer Service Executive

Position: Executive, Customer ExperienceLocation: Bandar UtamaOverview:This role focuses on providing excellent customer service through inbound & outbound calls, handling customer inquiries, and promoting financial and insurance products. You'll also support administrative tasks and contribute to improving overall customer satisfaction.Key Points:Manage...

Position Title: Branch Manager Location: Sunway Pyramid Working days: 6 days in a week Working hours: 10:30am - 7:30pm **Salary**: 2800 - 3500 (Basic + KPI + Shopping Mall Allowance) **Requirement** - Required language(s): English, Bahasa Malaysia. - Effective oral and written communication skills - Flexibility, goal-oriented and highly organized - Prior...

Position: Customer Support Executive Based on rotational 3 shifts : 7am to 4pm / 3pm to 12am & 10am to 7pm **Responsibilities**: - Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers. - Meet individual and team qualitative and quantitative operations performance metrics. - Collaborate...

**Position Overview**: We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence. As a Customer Service Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective...

**Position Overview**: As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries...

Managing the customer service department and ensuring that all employees are performing their duties effectively. - Providing leadership to the customer service team by setting a good example for other employees. - Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner. - Overseeing the...

**Responsibilities** - Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy. - Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure timely communication,...

Roles:Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with the Bank customers in Malaysia.Guide customers in using the Bank application and resolve issues...

RESPONSIBILITIES **Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.** Attending administrative tasks, including responding to inquiries from the CS & ASK mailboxes. **To perform telesales for all Insurance Product (Auto & Credit Life)** To...

Customer Interaction:Serve as the primary point of contact for customers regarding their Export and import shipments.Respond promptly to customer inquiries via phone, email, or in-person.Provide customers with shipment status updates, tracking information, and resolution of any issues or delays.Provide courteous and professional service to all enquiries and...