Customer Service Assistant

2 weeks ago

Bandar Utama Selangor, Malaysia MOL Logistics (Malaysia) Sdn Bhd Full time

Customer Interaction:

  • Serve as the primary point of contact for customers regarding their Export and import shipments.
  • Respond promptly to customer inquiries via phone, email, or in-person.
  • Provide customers with shipment status updates, tracking information, and resolution of any issues or delays.
  • Provide courteous and professional service to all enquiries and requests for services from customers at all times.
  • Build positive relationship with customer for customer retention and growth of new business.
  • Monitor and ensure agreed service level are met and adhere strictly to all customer specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.

Coordination and Communication:

  • Coordinate with internal departments such as operations, sales, and finance to ensure smooth handling of Export shipments.
  • Communicate with carriers, customs brokers, oversea agents and other logistics partners to facilitate timely and accurate shipment deliveries.
  • Monitor and follow up on shipments to ensure timely delivery and resolve any issues that arise during transit.
  • Keep customers updated should there be any delays or abnormalities to their shipments.
  • Send pre-alert, do billing and costing

Problem Solving:

  • Handle customer complaints and issues proactively, seeking effective solutions and ensuring customer satisfaction.
  • Investigate and resolve any discrepancies in shipment documentation or delivery.
  • Providing leadership to customer service team by setting good example for other employee. (for senior position)

Reporting and Record-Keeping:

  • Maintain accurate records of all Export and import transactions and customer interactions.
  • Prepare regular reports on shipment statuses, customer service metrics and operational performance.

Continuous Improvement:

  • Identify opportunities to improve Export and import processes and customer service procedures.
  • Participate in training and development programs to stay updated on industry trends and regulations.
  • Perform any ad-hoc tasks as and when required by the management.

  • Customer Service

    2 weeks ago

    Bandar Utama, Malaysia ManpowerGroup Full time

    Position: Executive, Customer ExperienceLocation: Bandar UtamaOverview:This role focuses on providing excellent customer service through inbound & outbound calls, handling customer inquiries, and promoting financial and insurance products. You'll also support administrative tasks and contribute to improving overall customer satisfaction.Key Points:Manage...

  • Customer Service Specialist

    4 days ago

    Bandar Utama, Malaysia Bjak Full time

    **Position Overview**: We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence. As a Customer Service Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective...

  • Customer Service Officer

    1 week ago

    Bandar Utama, Malaysia SNS Network Full time

    Responsibility - To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. - To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution - Performing inspections, preparing reports, manage warranty claim, etc to ensure...

  • Customer Service Logistics Damansara

    7 days ago

    Bandar Utama, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    Managing the customer service department and ensuring that all employees are performing their duties effectively. - Providing leadership to the customer service team by setting a good example for other employees. - Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner. - Overseeing the...

  • Customer Service Executive

    1 week ago

    Bandar Utama, Malaysia Versa Asia Sdn. Bhd. Full time

    **The Role & Responsibilities**: We’re looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a “Versa-tile”, and dynamic team. **Responsibilities**: - Be familiar and up to date on Versa’s products to service customers...

  • Customer Service Executive

    2 days ago

    Bandar Utama, Malaysia SNS Network Full time

    Responsibility - To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. - To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution - Performing inspections, preparing reports, manage warranty claim, etc to ensure...

  • Customer Service Officer

    2 weeks ago

    Damansara Utama, Selangor, Malaysia Broadnote (M) Sdn Bhd Full time

    What You'll Be Doing• Deliver exceptional customer service and address customer needs via phone and email communication channels.• Manage and respond to customer feedback promptly and ensure proper tracking.• Handle customer complaints professionally and escalate to the Customer Service Manager when necessary.• Assist with general administrative...

  • Customer Service Officer

    1 week ago

    Bandar Utama, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full time

    Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - Guide callers in navigating the client website and using the available services - Gather customer feedback and sentiments and escalate to the relevant parties for further actions - Ensure proper documentation, notification, escalation, tracking...

  • Protege Trainee

    1 week ago

    Bandar Utama, Malaysia SNS Network (M) Sdn Bhd Full time

    **Responsibilities**: - To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services. - To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution - Performing inspections, preparing...

  • Sales Assistant

    2 weeks ago

    Bandar Utama, Selangor, Malaysia AEON Co. (M) Bhd. (Retail) Full time

    RequirementsHave at least SRP / PMR / SPM / Certificate or Diploma.Possess attractive personality and can communicate well.Aged 18 years and over.Have a strong interest in retail.Able to work on weekends and public holidays.Applicants must be a Malaysian citizen or Permanent Resident status.Responsibility (Cashier)Providing good service and friendly service...