Customer Service Officer

4 hours ago

Damansara Utama Selangor, Malaysia Broadnote (M) Sdn Bhd Full time 2,700 - 3,200 per year

What You'll Be Doing


• Deliver exceptional customer service and address customer needs via phone and email communication channels.


• Manage and respond to customer feedback promptly and ensure proper tracking.


• Handle customer complaints professionally and escalate to the Customer Service Manager when necessary.


• Assist with general administrative tasks as required.

What We're Looking For


• Minimum qualification: SPM.


• At least 1 year of relevant working experience is preferred.


• Fluent in both spoken and written Chinese and English, as the position necessitates engagement with clients who speak Mandarin.


• Good follow-up discipline.


• Able to work independently and collaboratively in a team environment.


• Comfortable handling customer support via email and phone, with the ability to manage multiple cases simultaneously.

What We Offer

·       Working Hours: Monday to Friday, 8:30 AM – 5:30 PM


• Competitive salary: RM2,700 – RM3,200


• Contributions to EPF, SOCSO, EIS, and HRDF


• Medical, dental, and optical benefits


• Insurance coverage


• Punctuality allowance


• Observance of all gazetted public holidays


• Smart casual dress code


• Convenient office location in Uptown 5, Damansara Utama, PJ

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