People Services Specialist

**Date**:Feb 21, 2025

**Location**: Nilai, MY

**Company**:AkzoNobel

**About AkzoNobel**

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together.

© 2024 Akzo Nobel N.V. All rights reserved.

The People Services Specialist is responsible for the performance and management of the allocated Service Center, ensuring SLA/KPI defined service delivery and excellent customer experience to management and employees of AkzoNobel.
- Plan, coordinate and supervise activities, processes and tasks in own team and take corrective actions when needed.
- Identify business needs and/or opportunities for continuous improvement on work processes, techniques and systems. Leverages on the strengths of the team and actively sharing and learning from best practises in
- and externally;
- Fostering a constructive dialogue with HR Managers and Centers of Expertise to ensure customers are experiencing “One HR” support” (Winning Together), communicates HR messages to full organization;
- Responsible for effective set up, infrastructure and operation of Front Office, Back Office, Payroll and Time reporting in line with People Services roles and responsibilities, including amongst others a case management system, portal, customer service helpdesk;
- Executes for own scope and manages that payroll, benefits administration, tax computation, insurance, pension are executed timely and orderly. Manages Salary Review Process, Promotion Process, Short Term Incentive according to company governance policies, budget.
- Responsible for internal and external audit on People Services’ operational processes. Ensure compliance with government regulation and compliance to global People Services standards.
- Responsible for delivering HR management information in
- and outside the organization.
- Take ownership to continuously validate and improve People Services operational process maturity, develop new procedures & processes ensuring service level agreements are met, including system availability, reliability and service ability.
- Manage third party vendors, Pre employment check up, and background check.

**Job Requirement**:

- Bachelor or Master degree, preferably in HR
- 3-6 years relevant shared service center working experience
- Good English and Bahasa Melayu written and verbal communication and facilitation skills
- Possess knowledge and experience on HR processes, helpdesk/HR data technology and payroll processing
- Ability to work on a tactical/strategic level
- Results orientated, problem solver, with significant experience in project and change management
- Aspires to a culture of service excellence to the customer, data driven
- Excellent problem analysis judgment and able to deal with details
- This role requires frequent travel between our Malaysia sites
- Take ownership of all People Services, with sense of humor
- SuccessFactor and other ATS is also preferred

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 44978