Associate Payment Operation Specialist

7 days ago


Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

The SwiftRef Operations team is responsible for performing, gathering and validating various payment information of financial institutions across the world through direct contact or any other reliable sources. This data is then used for publication in the SwiftRef directories.

What to expect:

- Data collection and validation process to feed our central SwiftRef database
- Data management to build reference data through various sources
- Manage customer queries pertaining to discrepancy in reference data
- Ensure data collected from financial institutions is entered correctly in SwiftRef database and that the data is updated on a regular basis

What will make you successful:

- 2-3 years of relevant experience is required for this position
- Strong communication skills and customer orientation, able to establish and maintain collaborative and supportive interpersonal relationships with internal and external customers
- Able to communicate fluently in English, other languages will be an added advantage for you
- Knowledge about cross border payments is key
- Knowledge of inbound and outbound payment processes including MT messages
- Good understanding of business/ finance administration
- Frequent project work on data enhancements
- Has knowledge in Salesforce, Jira
- Ensuring that relevant information is delivered in an accurate and timely manner
- Dynamic, motivated, flexible, structured and well organized
- Stress resistance and ability to work independently are required
- Self-driven, wanting to make things happen
- Team player, who shares problems and solutions, pro-actively offers to help others

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_ _age, background, culture, colour, disability, gender, nationality, race, religion_, or veteran/military status._



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