Junior e Commerce Executive

1 day ago


Subang Jaya, Malaysia BE International Marketing Sdn Bhd Full time

**Overview of the Position**:
Manage timely online order processing and administer the engagement with the courier service provider.

**The role required to execute the below tasks and initiative**:
**Order Processing & Backup**:

- Process online orders in company portal to warehouse management system at 9:00 am and 3:00 pm daily.
- Process backorders from company portal to warehouse management system based on order date.
- Issue invoices after customer service releases them.
- Liaise with system supplier/BT for API issues and provide solutions.

**Courier Service Management**:

- Monitor parcel movements daily and take necessary actions.
- Monitor courier performance against set KPIs.
- Conduct weekly meetings with couriers regarding deliveries and issues.
- Manage conflicts between BE and the courier service provider.

**Internal Request (IR) for MYOS**:

- Issue IR for lost/damaged parcel replacement and update tracking in the Google sheet for Customer Service.

**Process Stock Request (SR)& Internal Request (IR)**:

- Process Stock Request (SR) from HQ (Bukit Jalil) and IR from various departments and generate pick lists in WMS for the Inbound team.
- Arrange deliveries to respective locations with the company van driver.

**Reporting**:

- Provide daily updates on order processing, packing, and shipment status for MYOS at 10:00 am.
- Provide daily backorder updates at 10:30 am.
- Prepare monthly courier service SLA reports.

**Others**:

- Verify MYOS billing from the courier service within 3 working days of invoice receipt.

**To be successful in this role, we are expecting the below**:

- Good in both English and Bahasa Malaysia (written & oral)
- Good Computer Skills (Microsoft word, Excel)
- Work location: Subang Jaya
- Working days : Monday to Friday (9am - 6pm)

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary?
- Do you know Pivot Table and V Lookup in Excel? Please answer Yes or No.
- This position is required to work at our Subang Jaya warehouse office (air-conditioning). Are you comfortable to work in warehouse office?

Please answer Yes or No.

Work Location: In person



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