Technical Manager

Technical Manager (SME), Wintel & Operations

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

**Job Description**:
A Cloud Infrastructure & Wintel technical leader is a senior level professional who has in-depth
knowledge and experience on Microsoft's Azure Cloud computing platform and Wintel technologies.
IaaS, and PaaS cloud services as well as existing on-prem technologies. As part of the Global
Technology Operations team, you will be working closely with the Engineering and Information
Security Teams to deliver and support infrastructure solutions to the organization. You will define
operational support standards and look to document, train and manage Integrated Operations Center
skilled contingent workers to perform level 1, level 2 and level 3 technical support and the support of
any routine operational activities.

A Cloud Infrastructure & Wintel technical leader is a senior level professional who has in-depth
knowledge and experience on Microsoft's Azure Cloud computing platform and Wintel technologies.
IaaS, and PaaS cloud services as well as existing on-prem technologies. As part of the Global
Technology Operations team, you will be working closely with the Engineering and Information
Security Teams to deliver and support infrastructure solutions to the organization. You will define
operational support standards and look to document, train and manage Integrated Operations Center
skilled contingent workers to perform level 1, level 2 and level 3 technical support and the support of
any routine operational activities.
- Serving as the deep Subject Matter Expert (SME) and lead the design, configuration,
- implementation, and support of company's Wintel Technologies and Multi/Hybrid Cloud
- Infrastructure focusing on Microsoft Azure and Microsoft 365 platforms.
- As level 3 SME, use product designs, code, or requirements, strive to replicate issues, and
- identify root causes. Show ownership of issues through resolution and able to solve complex operations issues by investigating technically and/or work both independently and collaboratively with other IT teams, vendors, technology leaders, as well as end-users when necessary.
- Serve as a technical escalation point and SME for cloud-based and Wintel technologies.
- Provide education and share knowledge on the full cycle of cloud-based solutions including tools,
- technologies, and best practices for development, deployment, and maintenance of cloud hosted/ Wintel services.
- Acceptance to Run - Evaluate, takeover and operationalize the ever-changing cloud technology
- solution plan and built by engineering & Centre of Excellence (CoE) team as part of modernization initiative.
- Analyse environments and be capable of providing recommendations on security, performance,
- monitoring, capacity, and compliance.
- Actively researching on emerging technologies and concepts and make recommendations.
- Develop and drive documented standards, policies, procedures, and methodologies for operational support excellence and increased efficiency, while adhering to best practices as part of Operation Excellence.
- Continuously identify operational support activities that can be automated and/or documented and transitioned to Managed Service Provider (MSP) Service Desk and Integrated Operations Center teams.
- Build, maintain and manage MSP technical leads with the competency and capability to resolve complex Azure Cloud and Wintel technologies issues on a 24 X 7 basis.
- Work with peers to refine the cloud strategy, evaluate existing systems, processes, and vendors, identifying any design gaps or risks.
- Lead and drive life cycle management, disaster recovery exercise, backup & recovery, incident response planning, and problem resolution management.
- Work with MSP; provides oversight for service level agreement. Manage resources to assure system availability and capacity for growth.
- Assist in IT change management / ticket reviews, approvals, and planning.
- Participate and run proof of concepts for new cloud services or cloud third party tooling

**Job Requirements ( Preferred Experience, Skills and Abilities )**
- Strong experience with Azure public/hybrid cloud, including SaaS, IaaS and PaaS services and
- Azure Networking. Experience on large scale infrastructure private and public cloud design,
- build, operate and migration projects.
- Strong understanding of Cloud Well-Architected Framework and must have hands-on
- experience and implementation of Azure solutions and Wintel technologies.
- Sound hands-on experience and good technical skills with