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Gaming Moderator

2 weeks ago

Kuala Lumpur, Malaysia Social Element Full time

**Where**:Remote, Malaysia

**Type**:Freelance

**Join us at Social Element**:
Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

**The Opportunity**:
As a **Gaming Moderator** you will review user generated content and follow community guidelines to ensure everything is appropriate, non-offensive, and in compliance with our client's guidelines.

You will be key in building a secure and safe gaming environment for users and making sure our client's brand reputation is kept safe at all times.

**What You’ll Do***:
As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.
- ** Follow Guidelines**: moderating in accordance with Social Element guidelines and client-specific guidelines.
- **Escalation of Sensitive Content** that falls within the official guidelines e.g. child safety, bomb threats, etc.
- **Carrying out moderation and training** according to the times scheduled in the project schedule.
- **Complete Shift Reports** by using templates provided according to individual projects requirements.
- **Supporting moderators** who may need assistance as well as mentoring and providing guidance to new moderators
- **Informing Project Managers** of any technical or other issues with sites or content and providing feedback on any client issues.

**Working Hours**:
For this project you would be expected to work 8-10hrs on Fri, Sat, Sun and Mon then additional days on top of this are a bonus. Weekends are non-negotiable - you must be available****

At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

**Child Protection**:
**Requirements**:
**Excellent Arabic and English level** as you’ll be moderating content in both languages, it’s a must to have outstanding reading skills.

‍‍ **Background experience**: either in moderation, community management or a very experienced gamer enthusiast who is well versed in the world of gaming, forums and platforms. We also consider valuable to anyone who has voluntary experience in moderating gaming forums, chat rooms, etc.

**Passionate Gamer**: No matter if you are a console or PC gamer, you breathe and enjoy gaming

**Social Media knowledge**: great understanding and knowledgeable in navigating different social platform (Tik Tok, Twitch, Discord, Facebook, Instagram, etc) to keep up to date with the latest gaming trends, events, followers, etc.

**Digital native**: comfortable and fluent in using a variety of technologies, apps, online and cloud platforms.

**A self-disciplined** who knows how to manage their own time e.g priorities, tasks, shifts, attend training, etc. while working remotely

**IT Policy**:
Minimum requirements:

- Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials.
- Any processor that supports Windows 11 (support for Windows 10 will end in October 2025). This isn't relevant if you're running Windows 11 or a supported MacOS version as per the above line.
- At least 8GB RAM (16GB recommended)
- A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).
- 40 GB available HDD (SSD recommended)
- A Webcam and headset
- Android or iOS device for 2FA

Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

**The Hiring Process**:
The hiring process for this position will be made up of the following stages:
Online Assessment

Behavioural interview with one of our Talent Team Members

**Our Diversity, Equality & Inclusion Commitment**:
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
- Details of your personal/professional experience in social media
- Why you are interested in being part of our team at The Social Element