Customer Service Representative

3 days ago

Kuala Lumpur, Malaysia W Generation Full time

Position : Customer Service Representative

Salary Range : RM 2,500 - RM 5,500

Location : Bangsar South, KL

Working Hours:
**Job Scope**
- Provides exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.
- Utilizes a customer-centric attitude while assisting our customers on every interaction.
- Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries.
- Generates new product orders for existing and new customers.
- Works with internal staff and customers to identify and resolve challenges faced by customers.
- Recommends and promotes additional products and services to increase overall sales revenue.
- Consistently meets or exceeds performance expectations, including customer experience surveys, call handling metrics (including call volume), and quality standards.
- Completes internal tracking of required information in order to maintain effective records.
- Connects with customers by building meaningful relationships that support business success.
- Represents the company in a professional, courteous, and efficient manner at all times.
- Escalate product returns and refunds to relevant departments.
- Completes all company training and follows established policies and procedures.
- Demonstrates time management with presence/availability adhering to expectations.
- Participates in company events as and when required.

**Requirements**:

- Diploma or Degree in any discipline.
- 3-4 years of working experience in the customer service industry. Experience in network marketing industry is a plus.
- 2 years of contact/call center experience preferred.
- Ability to act as a conduit between Customer Service Representatives and Customer Service Leadership, answering and filtering questions, escalating concerning issues and maintaining a positive, solution focused attitude and outwardly displayed energy.
- Fluency in spoken and written English
- Strong communication skills
- Excellent telephone and customer service skills including a customer-centric attitude
- Ability to demonstrate a solid work ethic daily

**Job Types**: Full-time, Permanent

Pay: Up to RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Work Location: In person

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