Lead Technician

2 weeks ago

Shah Alam, Malaysia EDARAN OTOMOBIL NASIONAL BERHAD Full time

**Responsibilities**:

- Receive customer, open job card, inspect and upsell PE products, ensure quality job, prepare invoice & collect cash/card payment.
- Collect customer data, like phone number, from where customers heard about PE and request customer for a better google review.
- Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
- To carry out established plan, strategies, standard and policies of After Sales to achieve set objectives.
- To carry out service center activities to achieve set objectives in relation to market share and profitability.
- To monitor operational system and procedures with regard to workshop sales, manpower planning and etc.
- To supervise Service Center workforce technical and non-technical competencies.
- To carry out the implementation of standards and other programs related to the Service Center’s operations.
- To ensure rapid, needs-based solving of technical problems.
- To avoid repeat repairs and breakdowns through systematic diagnosis and job processing.
- To support the technicians in solving difficult technical problems.
- To conduct discussions with customers to provide advice or diagnostic assistance on technical problems.
- To supports junior technician in carrying out appropriate repairs for the customer by providing a logical and analytical diagnosis.
- To ensure a high quality of work by issuing clear work instructions to the workshop in cases where he is involved.
- To use all available systems and resources to quickly and permanently resolve any justified customer complaints.
- To provide technicians with advice and assistance in dealing with difficult problems where possible.
- To check the success of work carried out on problem vehicles he has booked in.
- To advise station manager when making new methods of fixing a concern.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development

Schedule:

- Holidays
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

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