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Chat and Email Support Specialist

3 weeks ago

Kuala Lumpur, Malaysia Unison Consulting Pte Ltd Full time

Mandarin
- Japanese
- Korean

**Responsibilities**

**Key Responsibilities**:

- Troubleshoot customer issues related to our products and services, ensuring timely and accurate resolution.
- Provide product information, guide customers through processes, and offer tailored solutions to address concerns.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain detailed records of customer interactions, feedback, and issues using internal systems.
- Collaborate with other team members to improve support processes and customer experience.
- Stay up-to-date on product updates and service improvements to provide informed support.

**Qualifications**:

- **Language Proficiency**: Native or near-native fluency in Japanese, Korean, or Mandarin (written and verbal). Proficiency in English is required.