Banquet Manager

2 days ago

Bukit Bintang, Malaysia Every Room A Home Sdn Bhd Full time

**Summary**:
As a **Banquet Manager**, one is responsible for the administration and daily operation of the Functions Rooms and any function/event in the hotel or outside catering. And ensuring the highest service standard, up keeping the outlets operating equipment and manage the outlets as an independent individual profitable unit.

He/she is able to communicate verbally with other colleagues and guests in an attentive, friendly, courteous and service-oriented manner

**Duties and Responsibilities**:
**Operational**
- To ensure guest service standards which meet the needs of the target market and which are in line with the operating concept of the Function Rooms.
- To ensure that all operating standards comply with Company and Hotel Policies and Procedures
- To ensure that all employees report for duty punctually wearing the correct employee uniform and name tag at all times.
- To ensure that all employees provide a courteous and professional service at all times.
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operations Manual.
- To ensure the Outlet are maintained at the highest professional standard of cleanliness and that all operating equipment is in working condition.
- To ensure that all cutleries, chinaware, linen and glassware par stocks are maintained within the outlet at minimum operational levels.
- To ensure the Function Rooms SOP strictly followed
- To do floor plan for banquet events.
- To ensure all equipment are in good conditions
- Attend training as decided by Management.
- Perform other duties as assigned job-related tasks as assigned by the F&B Manager and/or Management.

**Marketing**
- To recommend for the advertising campaign and assist in putting together the advertising brief and attend subsequent meetings
- To prepare the yearly business plan for the Banquet and department.

**Employee Handling**
- To conduct interview to recruit employees for the Banquet and approval by Department Head
- To plan and implement effective skills training programs for all staffs in conjunction with the Training Manager and Departmental Trainers.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- To ensure that all employees have a complete understanding of and adhere to the Hotels Employee Rules and Regulations, policy relating to fire, hygiene, health and safety.

**Administration**
- To follow operating standards on the use of the computer.
- To submit the monthly report to the department head as per date line
- To represent the head of department in his absence
- To monitor cost and recommended measure to control them
- Produce monthly manpower forecast, revenue outlooks and take part in yearly budget process for the department.
- To conduct regular staff meeting /briefing to keep all employee inform
- To prepare profit/loss reports for the outlet and special function as requested
- To conduct and to plan monthly training schedule for the outlet

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 - RM5,500.00 per month

Work Location: In person

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