Warranty Executive
1 week ago
_**Job Summary**_
We are seeking a proactive and detail-oriented Executive, Aftersales Technical Support & Warranty to oversee after-sales operations, warranty management, and customer support. The role involves close coordination with dealers, branches, and principals to ensure efficient service delivery, timely warranty claims, and customer satisfaction.
- **Key Responsibilities**_
- Maintain effective communication with branches, dealers, and principal (WTCA).
- Establish, manage, and coordinate after-sales SOPs and processes (service administration, customer database, warranty process, etc.).
- Handle customer complaints and coordinate with principal’s technical team to resolve warranty issues.
- Provide warranty enquiry support and ensure customer satisfaction.
- Monitor and ensure timely submission of warranty claims.
- Coordinate and manage spare parts operations to ensure sufficient supply.
- Monitor and improve after-sales operations, warranty, parts, and service performance.
- **Job Requirements**_
- Minimum Diploma in Automotive, preferably with mechanical or warranty background.
- At least 2 years of relevant working experience in after-sales operations (workshop, parts, warranty, or services).
- Knowledgeable in after-sales processes and warranty management.
- Strong self-learning skills with a willingness to learn.
- Good interpersonal and communication skills.
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- What is your expected salary?
- How long your notice period?
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- Mandarin (preferred)
License/Certification:
- Driving License (required)
**Location**:
- Kuala Lumpur (preferred)
Work Location: In person
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