Executive, Automotive Warranty

1 week ago


Kuala Lumpur, Malaysia WTC Automotif (M) Sdn Bhd Full time

_**Job Summary**_
- **Key Responsibilities**_
- Maintain effective communication with branches, dealers, and principal (WTCA).
- Establish, manage, and implement after-sales SOPs and processes, including service administration, customer database maintenance, and operations management.
- Provide technical support to dealers and resolve technical issues in coordination with the principal’s technical team.
- Manage and respond to customer complaints to ensure high customer satisfaction.
- Monitor, coordinate, and ensure sufficient spare parts supply to support service operations.
- Monitor and improve after-sales operations, technical support, parts, and service performance.
- **Job Requirements**_
- Minimum Diploma in Automotive, preferably with mechanical or warranty background.
- At least 2 years of relevant working experience in after-sales operations (workshop, parts, warranty, or services).
- Strong knowledge of after-sales processes, technical support, and spare parts management.
- Strong self-learning skills and willingness to learn.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- What is your expected salary?
- How long your notice period?

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Mandarin (preferred)

License/Certification:

- Driving License (required)

**Location**:

- Kuala Lumpur (preferred)

Work Location: In person


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