Warranty Administrator

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MSX International Full time 50,000 - 70,000 per year

Join Our Team Today

MSX is a dedicated partner to leading automotive brands and mobility companies around the world and we are always looking for new talent to join our global team. We are passionate about supporting our clients, and we believe anyone with a passion for the mobility industry can build an exciting career at MSX.

Learn More About MSX International

  • What We Do
  • How We Do It

Working pattern and location:

  • Join Date:
    2 January 2026
  • Employment Type:
    Full-time Employee
  • Work Location:
    Hybrid
    (On-site
    at Cyberjaya, Selangor, Malaysia
    ) and WFH)
  • Working hours
    : Mon-Friday (8:30 - 17:30)

About the Role:

Mission & Objectives:

  • Review warranty claims / prior approvals* in line with the warranty and policy guidelines
  • Respond to and resolve any warranty claim / prior approval* inquiries, ensuring dealer awareness and compliance with warranty policy guidelines
  • Follow up with dealers for reviewed claim submission

Key Roles and Responsibilities:

  • Maintain thorough working knowledge of warranty policy guidelines and repair procedures
  • Act as a warranty resource for authorized dealers, warranty operations, and OEM personnel and answer general warranty inquiries as required
  • Process claim request via client on-line systems
  • Maintain high quality and speedy resolution of authorized dealer request and enquiries via warranty ticketing system
  • Identify and report on any trends and ad hoc practices and advise dealers of cost-effective alternatives as appropriate
  • Maintain accurate records in accordance with the quality system
  • Support Warranty report / or any related development as required
  • Support Team Leader with various administrative duties

Who We're Looking For:

Direct Experiences

  • Min. 5 years experiences of both warranty and technical experience in Automotive Industry
  • Min. 2 years experiences as Automotive Warranty Specialist/Assessor

Qualification:

  • Malaysia permanent work rights only
  • High vocational or higher in Automotive, Electrical/Mechanical/Mechatronics Engineers
  • Min. 5 years experiences of both warranty and technical experience in Automotive Industry
  • Min. 2 years experiences as Automotive Warranty Specialist/Assessor
  • Team player with initiative and positive attitude toward learning
  • Excellent skill in MS office program especially in Excel and PowerPoint
  • Good command in spoken and written in English

If the above advertisement describes you, please apply with your
Update resume (English),a Recent photo
and your
Expected salary
.

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