Sales Administrator

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia My ShopNSave Group Sdn Bhd Full time 30,000 - 50,000 per year

Job Description

Position Title: Sales Administrator

Department: Sales & Customer Service

Reports to: Managing Director

Role Purpose

To provide end-to-end support for the sales team and customers by handling customer inquiries, preparing quotations and invoices, managing CRM data, and ensuring a smooth after-sales experience. This role bridges communication between customers and internal teams, focusing on customer satisfaction, accurate documentation, and timely follow-up.

Key Responsibilities

Customer Service

  • Handle customer inquiries via phone, email, WhatsApp, or in-person with professionalism.
  • Provide product information, pricing details, and service guidance.
  • Coordinate warranty claims, service requests, and after-sales follow-up.
  • Build and maintain strong relationships to ensure customer loyalty to generate the repeating sales revenue contribute to company.

Sales Support

  • Prepare accurate quotations, invoices, and sales orders.
  • Update and maintain CRM system with leads, customer data, and order status.
  • Track sales pipeline, prepare weekly/monthly sales reports for management.
  • Support sales campaigns, promotions, and customer communication.
  • Assist sales team with tender documents, proposals, and presentations.

Collaboration & Coordination

  • Work closely with the Admin Operation team to ensure smooth handover of confirmed orders for processing and delivery.
  • Provide sales data input to accounting (outsourced) for reporting purposes.
  • Liaise with warehouse staff for stock availability related to customer orders.
  • Coordinate with marketing/graphic designer for customer-facing material when required.

Skills & Qualifications

  • Diploma/Degree in Business Administration, Marketing, or related field.
  • 3 years' experience in customer service or sales support (preferably in trading/distribution/retail).
  • Strong communication skills (written & verbal).
  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • Familiar with CRM systems / SQL system (training will be provided).
  • Highly organized, detail-oriented, and customer-focused.

Job Types: Full-time, Permanent

Pay: RM1, RM3,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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