Event Coordinator

**Job Summary**:
The Event Coordinator is responsible for planning, organizing, and executing various events at SplashMania Water Park (Cafeteria). This role works closely with customers, staff, and management to ensure every event is smooth, enjoyable, and professionally handled from start to finish.

**Key Responsibilities**:

- **Event Planning & Coordination**:

- Meet with clients to understand their event needs and preferences
- Plan event details including schedules, menus, seating, and special requests
- Coordinate with internal teams (kitchen, service, cleaning, maintenance) and external vendors when needed
- **On-Site Event Management**:

- Supervise event setup and teardown
- Ensure all staff are properly briefed and assigned roles
- Handle last-minute changes or issues professionally during the event
- **Customer Service & Communication**:

- Act as the main point of contact before, during, and after events
- Provide excellent service and ensure customer satisfaction
- Respond to inquiries, complaints, or special requests quickly and effectively
- **Logistics & Operations**:

- Manage event supplies, materials, and equipment
- Prepare checklists, event timelines, and task assignments
- Ensure safety, cleanliness, and quality standards are maintained
- **Marketing & Promotion Support**:

- Assist in planning promotional events and seasonal campaigns
- Support the marketing team with event-related materials and social content
- Help attract new clients through engaging, well-run events
- **Budgeting & Reporting**:

- Track event costs and help manage within budget
- Prepare basic reports on event performance and feedback
- Suggest improvements for future events
- **Feedback & Continuous Improvement**:

- Gather and review guest feedback after events
- Identify areas to improve the customer experience
- Propose new ideas to enhance event offerings and efficiency

**Qualifications**:

- Strong organizational and multitasking skills
- Excellent communication and people skills
- Ability to work flexible hours, including weekends and holidays
- Experience in hospitality, event planning, or customer service is a plus
- Problem-solving skills and attention to detail
- Team player with a positive attitude

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- On call
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Banting: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- YOUR NOTICE PERIOD? CAN START IMMEDIATELY?
- WHY WE SHOULD HIRE YOU?

**Experience**:

- Event Management: 4 years (required)
- Food & Beverages: 3 years (preferred)

**Location**:

- Banting (required)

Work Location: In person