Technical Customer Service Specialist(Mandarin

1 week ago

Malaysia TDCX Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Responds and addresses customers' problems in a timely manner utilizing our support system

Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.

Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries

Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience

Understands the technical back end and operations of our project

Improves and expands technical knowledge and familiarity with technical issues to better assist customer

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?

Min Diploma/ Degree in any discipline

Full professional proficiency (written and verbal) in English and Mandarin.

Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.

Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business)

Who is TDCX?

**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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