Customer Care Consultant

3 days ago

Bandar Sunway, Malaysia Brandt Business Services Sdn Bhd Full time

**Key Accountabilities**:

- Provide quality customer support (24/7) through Voice our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).
- Identify and maximize upselling and cross selling sales opportunities

**Job Requirements**:

- Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
- Required language (s): English & Bahasa Malaysia, preferred with Mandarin
- Applicants should be Malaysians citizens
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Able to start work immediately.
- **If you are interested please WhatsApp with your updated resume at 60127295289 (Syazlan)**_

**Job Type**: Contract
Contract length: 24 months

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Opportunities for promotion

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 08/25/2025

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