Customer Care Consultant

1 week ago

Bandar Sunway, Malaysia Brandt International Sdn.Bhd Full time

5 working days
- 24/7 rotational shift
- One of the largest service provider in Telecommunication Malaysia
- Work location in Sunway Pinnacle, Bandar Sunway
- Training will be provided
- Offering contractual role within 1 year followed by adjustment renewal or conversion to permanent directly with our client.
- Salary package: Basic salary + OT allowance + Shift allowance

**Responsibilities**:

- Provide quality customer support (24/7) through Voice our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

**Job Requirements**:

- Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
- Required language (s): English & Bahasa Malaysia
- Applicants should be Malaysians citizens
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Able to start work immediately

**Benefits**:
EPF & SOCSO provided
Annual Leave entitlement
Commission
Flexible working hour
High Basic Salary (Starts from RM2500 - RM3,400)
Please WhatsApp me any inquiries with your updated CV at
+60172586305 (Aizad)

**Salary**: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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