Executive, Customer Service

6 days ago

Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time

**Overview of the Position**:
The role involves interacting with customers to address their concerns, answer questions, and assist with their needs. It also supports department management in ensuring efficiency, organization, customer satisfaction, and loyalty.

**The role required to execute the below tasks and initiative**:

- **Providing Product/Service Information**: Educate customers about the company’s marketing plan, rules, regulations, and policies to expedite decision-making for member inquiries.
- **Resolving Issues**: Address and resolve customer complaints and issues effectively, aiming for first-call resolution whenever possible.
- **Ensuring Customer Satisfaction**: Follow up with customers to ensure their issues are resolved satisfactorily and they are satisfied with the service provided.
- **Handling Escalations**: Escalate complex issues to the appropriate department or manager when necessary. Communicate effectively with other departments to resolve problems promptly.
- Assist with ad-hoc tasks as delegated.
- Support company events or functions as needed.

**To be successful in this role, we are expecting the below**:

- **1-2 years of customer service experience preferably in the MLM/Direct Selling.**:

- **Proficient in verbal & written English, Bahasa Malaysia required : 1 position**:

- **Proficient in verbal & written Mandarin /Cantonese required : 1 position** _(This role is required to communicate with customers who speak and write in Mandarin or Cantonese from Singapore and Hong Kong countries)_
- Able to work independently with minimum supervision.
- Pleasant personality with excellent interpersonal skills.
- Service-oriented and positive mindset.
- **Work location: Bukit Jalil (nearby Pavilion Bukit Jalil).**:

- **Working days : Monday to Friday (9am to 6pm)**

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

Application Question(s):

- How much notice are you required to give your current employer?
- What's your expected monthly basic salary?
- Do you have your own transportation?

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