Customer Executive Executive

1 week ago


Cheras, Malaysia Career FOS Search Full time

Service Executive (SE) is responsible for answering incoming transactions, solving order related problems and providing quality service that exceeds customer’s expectation via chats. An SE is required to represent the organisation appropriately to all customers and partners.

**WHAT YOU WILL OWN**:

- Assist customer issues via chat with excellent quality customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
- Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
- Develop excellent product knowledge to enhance customers’ experience and support.
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
- Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
- Grow as part of Live Operations in line with our client values and COE principles.
- Work on personal and team goals as part of a dynamic team in a fast paced environment.

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.**
- SPM or above
- Fresh graduates are welcomed
- With at least 1 year working experience in customer service field

Pay: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Education**:

- STM/STPM (preferred)

**Language**:

- Cantonese (preferred)



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