Restaurant Supervisor

4 days ago

Bangsar, Malaysia Nsty Worldwide Sdn Bhd Full time

**Job Summary**

The F&B Supervisor is responsible for overseeing daily operations of the restaurant/outlet, ensuring high standards of service, quality, and guest satisfaction. This role involves supervising staff, maintaining smooth operations, monitoring inventory, and assisting the F&B Manager in achieving business goals.

**Key Responsibilities**
- Supervise and coordinate daily operations in the restaurant, café, or outlet.
- Ensure excellent customer service and handle guest complaints promptly and professionally.
- Monitor staff performance, provide guidance, and conduct on-the-job training.
- Assist in staff scheduling and ensure adequate manpower for smooth service.
- Maintain cleanliness, hygiene, and compliance with health and safety regulations.
- Monitor food and beverage quality to ensure consistency with standards.
- Assist in controlling costs and minimizing wastage of food, beverages, and other supplies.
- Support the F&B Manager in implementing promotions, events, and upselling strategies.
- Conduct daily briefings with staff to align on service standards and operational goals.
- Maintain proper inventory records and assist in ordering supplies.

**Requirements**:

- Diploma/Degree in Hospitality Management or equivalent experience.
- Minimum 2-3 years’ experience in F&B industry, with at least 1 year in a supervisory role.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and customer service skills.
- Ability to work flexible hours, including weekends and public holidays.
- Knowledge of POS systems and basic computer skills is an advantage.

**Key Competencies**
- Leadership & Team Management
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
- Attention to Detail
- Time Management

**Career Growth**

**Job Types**: Full-time, Permanent, Contract, Fresh graduate
Contract length: 12 months

Pay: RM1,900.00 - RM2,200.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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