R2p Customer Solution Specialist

2 weeks ago

Selangor, Malaysia Alcon Full time

Key Responsibilities:
The position requires a creative, diligent, hard-working individual with experience in working in a Call Center or Customer Solution environment and knowledge of R2P processes and solutions to drive outstanding customer service and operational efficiency.

Details:

- Performance Management and Service Delivery
- Provide technical assistance and support for incoming queries and issues related to R2P processes and system solutions.
- Logging of tickets with appropriate prioritization and sense of urgency.
- Ensure that quality standards for all tickets are met or exceeded regarding accuracy of ticket data including client demographic information, problem description, resolution, etc.
- Ensure all customer calls are properly recorded, resolved and/or escalated to the proper support team members. Ensure all tickets are responded to in a timely manner according to agreed turn-around times.
- Partnering with and supporting requestors, stakeholders and suppliers to solve all issues related to the R2P processes.
- Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc.
- Support continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and AGSKL process streams.
- Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are implemented.
- Demonstrates excellent customer service professional skills.
- Support the Service Delivery Manager Solution Center R2P in the documentation of processes, policies and procedures, which comply with Alcon Finance Core standards
- Ensure compliance with Finance Core, Alcon Accounting Manual (AAM), Alcon Financial Controls Manual (AFCM) and regulatory requirements
- Support a strong control environment, follow-up on audit issues and support to implement correcting measures People
- Actively support AGSKL working style being inclusive, proactive, respectful, and results driven in alignment with Alcon Values and Behaviors
- Enables service lines to deliver a high-performing organization and contribute to improvements/standard solutions while cultivating a partnering culture
- Champions in customer service attitude enabling a highly collaborative environment towards internal and external stakeholders

Key Requirements/Minimum Qualifications:

- Certified Finance/ Accounting specialist or similar degree.
- Required: Thai (Written and Spoken); English (Written and Spoken).
- Minimum: 1-3 years working experience in Finance Customer Solution Call Centers; preferably with accounting qualification.
- Experience supporting shared service functions is preferred but those without experience is encouraged to apply.
- System knowledge: SAP/ Purecloud / Service Now/ Banking Portals

  • Customer Service Specialist

    2 weeks ago

    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Solutions Specialist

    6 days ago

    Bandar Klang, Selangor, Malaysia SRKK Group Full time 60,000 - 80,000 per year

    Hello, we are SRKK.What we do? We are all about helping businesses unlock their full potential with cost-effective and timely digital transformation solutions. Our expertise covers everything from modern workplace setups to boosting IT security, and we specialize in seven key areas:Hardware/Device-as-a-Service ConsultancyModern Workplace SolutionsData...

  • Request to Pay Associate

    2 weeks ago

    Selangor, Malaysia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • P2p & T&e Specialist (Arabic Speaker)

    2 weeks ago

    Selangor, Malaysia Novartis Full time

    **Summary**: To provide expert advice to superiors for a sub-area within FSC and related key activities. To ensure compliance with external and internal accounting reporting requirements in a timely and accurate manner. **About the Role**: **Major accountabilities**: - Work with direct managers to support financial activities, decision making and general...

  • Mandarin Customer Success Specialist for a Top Bpo

    1 week ago

    Selangor, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Customer oriented Customer Care customer success customer support- Bachelor’s Degree or at least Diploma or equivalent in any...

  • Customer Success Specialist

    34 minutes ago

    Kelana Centre Point, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Role DescriptionThis is a full-time, on-site role for a Customer Success Specialist (Banking Industry) located in PJ. The role involves maintaining high levels of customer satisfaction by addressing client needs and concerns, offering proactive support, and ensuring seamless customer experiences. Daily tasks include managing customer inquiries, providing...

  • Customer Service

    2 weeks ago

    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

  • Customer Service Specialist

    2 days ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Mandarin Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance...

  • Digital Imaging Solutions

    6 days ago

    Ara Damansara, Selangor, Malaysia Startek Malaysia Full time 30,000 - 60,000 per year

    Join Our Team as a Customer Service Specialist in the Digital Imaging Solutions IndustryAre you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the printing industry? If so, we want to hear from you What We Offer:Job Position: Customer Service Specialist (Mandarin Speaker)Industry:...

  • Customer Service Specialist- Mandarin +eng

    2 weeks ago

    Kuala Selangor, Malaysia Gratitude Inc. Full time

    **Role**:Associate/Senior Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both Mandarin...