Service Staff

**Waiter/Waitress/Restaurant Server/Bartender**

**(NO HOSTEL PROVIDED)**

**Job Summary**:
Responsible for ensuring patrons have a positive experience at food establishments by exhibiting excellent customer service. Their duties include greeting diners and taking their orders, communicating with members of the kitchen about orders and carrying meals or beverages to the correct tables.

They may also answer customer queries about the restaurant and menu, and assist various restaurant staff when necessary.

Your responsibilities as the Waiter/ Waitress will include but not limited to:

- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Check products for quality
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
- Maintain regular communication with staff and management through meetings and discussions.
- Keeping up to date with all local law enforcement rules & conditions on Typhoid & Food Handlers Course. It’s a **MUST**to obtain the **Typhoid & Food Handlers Course by all employees in which all documentations will be retained by the company for Law Enforcements checks.**

**Requirement**:

- High school diploma or equivalent preferred.
- Ability to provide top-notch customer service in a fast-paced environment
- A positive attitude and ability to work well under pressure with restaurant staff
- Able to work onshift
- Does high-quality work while unsupervised.
- Able to work in a standing position for long periods of time.
- Able to safely lift and easily maneuver trays of food & drinks when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Computer Literacy, Second Language a Plus

**Bartender**

**Job Summary**:
Preparing beverages for patrons and serving them at the bar or through the wait staff. Maintaining a clean and organised work environment.

They may also answer customer queries about the restaurant and menu, and assist various restaurant staff when necessary.

Your responsibilities as the Bartender will include but not limited to:

- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
- Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
- Satisfying patron requests in a timely manner
- Assessing customer preferences and making drink recommendations
- Providing a positive and friendly guest experience by interacting with patrons
- Collecting money for drinks served and providing change as needed
- Checking identification to verify legal age requirements for all customers
- Balancing cash receipts
- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
- Organising the bar area to streamline drink preparation andinventory
- Placing orders for liquor, beer, wine, and other supplies
- Slicing, pitting, and preparing fruit garnishes for drinks
- Planning bar menus
- Creating unique drinks
- Preparing and serving appetisers, snacks, or other food items for customers at the bar
- Complying with all food and beverage regulations
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour
- Implement improvements for products and service.
- Maintain regular communication with staff and management through meetings and discussions.
- Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing.
- Keeping up to date with all local law enforcement rules & conditions on Typhoid & Food Handlers Course. It’s a **MUST**to obtain the **Typhoid & Food Handlers Course by all employees in which all documentations will be retained by the company for Law Enforcements checks.**

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- Server: 2 years (preferred)