IT Service Delivery Specialist

5 days ago

Kuala Selangor, Malaysia Blackmores Group Full time

As a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work practices and family friendly policies

**Purpose of role**:
This role is responsible for troubleshooting software, hardware, network, phone, and telecommunication issues for both in-office and remote staff. The team also manages onboarding tasks, including equipment and account provisioning, as well as new hire education. This role reports to IT Service Desk Manager in Australia

**Responsibilities include**:

- To provide IT Service Desk operations and desktop support. This role concerns first
- and Second-line support through responding to incoming ticket & calls by handling the resulting incidents or service requests (combined with Request Fulfilment)
- To drive the level of service that is provided by the IT department to the business.
- Acts as the IT Service Delivery contact point, receiving and handling requests for support. Responds to a broad range of service requests by providing information to fulfill requests or enable resolution.
- For every incoming Incident or Request, each IT Service Desk team member must identify, register, categorise then investigate & diagnose to completion and/or forward on to responsible service owners and seek resolution where required.
- Ownership of all incidents and requests, including interactions with other resolver groups
- Troubleshooting any software, hardware, network, phone, print or telecommunication issues that may arise for in-office and all remote staff
- Handling on-boarding related tasks, including equipment provisioning, account provisioning and new hire education
- Writing and updating IT documentation and media content
- Assist in long term IT projects as necessary

**Who are you?**
- Bachelor's degree in computer science, information technology or a related field
- Min of 3 years’ experience in an IT ServiceDesk/Support role is preferred.
- SaaS ServiceNow experience is desirable.
- ITIL accreditation and/or experience is desirable.
- Experience providing desktop support for Windows
- Office365 support experience
- iOS support experience is desirable.
- Experience managing and configuring common office equipment
- Microsoft Intune experience is desirable.
- Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment
- Good communication skills and experience is supporting the regional office
- Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated._

  • Specialist, Account Management

    4 days ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an **Account Specialist covering the industries of Financial Services & Insurance** to be based in **Bangsar South**. This role will be reporting to the **Head, Advertising & Partnerships**. At Advertising & Partnerships we are disrupting the online and offline advertising space by offering a full suite of high...

  • Service Delivery Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    Key Responsibilities:Service Delivery & Operations•Oversee global infrastructure service delivery ensuring adherence to SLAs, KPIs, and compliance standards.•Act as the primary escalation point for critical incidents and ensure timely resolution.•Drive operational excellence through proactive monitoring and governance.Customer Relationship...

  • Service Delivery Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Manpower Malaysia Full time

    Service Delivery Specialist (Customer service)Location:Kuala LumpurIndustry:Insurance/BPOSalary:RM 5,000/monthWorking Hours:9 AM – 6 PM (Monday – Friday)Role Overview:You will ensure operational excellence and strengthen client partnerships by handling complex insurance tasks, onboarding new client requests, and managing end-to-end processes. You'll also...

  • Operations Excellence Fraud Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • HR Service Delivery Specialist

    4 days ago

    Kuala Lumpur, Malaysia Avanade Full time

    About Avanade Come join us As Avanade’s HR Service Delivery Specialist, you are part of the HR Operations team. You are responsible for delivering high-quality services to employees, developing, and executing human resources transactional services, and meeting service level metrics. You will lead the HR operations for Japan, working closely with the...

  • Operations Excellence Fraud Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Senior Campaign Services Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JMA Global IT Solutions Sdn. Bhd Full time

    Job Title: Senior Campaign Services SpecialistDepartment: KL – Campaign ServicesLocation: Kuala Lumpur, MalaysiaReports To: Campaign Services Manager (KL)SummaryThe Senior Campaign Services Specialist helps ensure advertising campaigns run smoothlyfor our brand and agency clients. This role focuses on delivering campaigns, keeping clientsengaged, and...

  • Service Delivery Specialist

    4 days ago

    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Overall Function**: Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

  • Lead, APAC People Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Lead, APAC People Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...