Senior Campaign Services Specialist

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia JMA Global IT Solutions Sdn. Bhd Full time

Job Title: Senior Campaign Services Specialist

Department: KL – Campaign Services

Location: Kuala Lumpur, Malaysia

Reports To: Campaign Services Manager (KL)

Summary

The Senior Campaign Services Specialist helps ensure advertising campaigns run smoothly

for our brand and agency clients. This role focuses on delivering campaigns, keeping clients

engaged, and building strong, service relationships. The goal is to support client satisfaction

and retention.

Key Responsibilities

Campaign Management & Delivery

  • Manage campaign details and coordinate with clients, brand teams, creative agencies,
  • and media agencies.
  • Prepare and distribute traffic instructions through the XR platform, ensuring accuracy
  • and timeliness.
  • Work with Global Clearance teams to ensure compliance with standards.
  • Create and manage production and distribution orders (e.g., encoding, captioning).
  • Manage talent and rights on behalf of clients, and ensure accurate information
  • Support campaign estimations, billing, and monthly reporting of billables.

Client Retention & Engagement

  • Build and maintain strong relationships with existing clients to support long-term
  • retention.
  • Act as a key contact for clients on campaign-related matters, ensuring consistent
  • communication and support.
  • Gather client feedback to identify opportunities for service improvements and added
  • value.
  • Partner with internal teams to implement retention-focused strategies.

Workflow & Collaboration

  • Manage multiple priorities in a fast-paced environment, ensuring smooth execution of
  • campaigns across markets.
  • Collaborate with regional and global teams to support consistent delivery and client
  • satisfaction.
  • Participate in projects or initiatives aimed at enhancing client retention and campaign
  • operations.

Requirements

Experience & Knowledge

  • Relevant experience in advertising, broadcast, campaign services, or related
  • industries.
  • Prior exposure to client servicing or account management, with a focus on retention
  • and engagement.
  • Familiarity with broadcast traffic procedures and campaign operations.

Skills & Tools

  • Strong communication and relationship-building skills.
  • Proficiency in Microsoft Office or Google Workspace tools.
  • Excellent time management, organizational, and multitasking skills.
  • Ability to adapt quickly to new platforms and tools (e.g., XR platform).

Personal Attributes

  • Client-centric, proactive, and solutions-oriented.
  • Strong attention to detail with a focus on quality.
  • Positive and collaborative team player.
  • Adaptable and eager to learn.

Job Types: Full-time, Permanent

Pay: RM5, RM7,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • WORKING ON SHIFIT

Education:

  • Bachelor's (Preferred)

Experience:

  • advertising, broadcast, campaign services: 2 years (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

Application Deadline: 11/20/2025

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