Customer Engagement

7 days ago

Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Drive Business Growth as a Customer Engagement & Activation Specialist

Join our dynamic team and shape our go-to-market strategies. As a Customer Engagement & Activation Specialist, you'll plan, execute, and govern sales initiatives and partnership events that drive growth and segment-specific activation. If you're proactive, detail-focused, and passionate about delivering results, we want to hear from you.

Event & Market Activation Support- Coordinate and support internal and external events such as roadshows, exhibitions, forums, conferences, and sales ground roving activities.- Collaborate closely with business partners and strategic partners to execute on-ground activations effectively.

Strategic Partnership & Segment Enablement- Identify and pursue collaboration opportunities that align with segment needs to drive field activation.- Facilitate enablement through systems, tools, and frameworks that support efficient partner engagement.

Sales Planning & Development Operations- Support planning, logistics, and operational readiness for all sales enablement programs and outreach activities.- Monitor and align execution with commercial strategies and segment plans.

Financial & Compliance Governance- Coordinate quotation preparation, invoice tracking, and budget submissions related to sales activation programs.- Ensure compliance with internal processes, policies, and governance requirements for partner engagement and spending.

Cross-functional Coordination- Liaise with internal stakeholders (e.g., sales, marketing, finance, procurement) to ensure smooth execution and alignment.- Provide regular status updates and post-activity reports to stakeholders and management.

Requirement for the Position:

- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience in event planning, sales activation, or a related field.
- Strong organisational and project management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and other relevant software/tools.
- Experience in managing large-scale events or sales activations.
- Knowledge of sales enablement tools and platforms.
- Familiarity with financial and compliance processes.
- Strong analytical and problem-solving skills.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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