Customer Engagement Specialist

1 week ago


Kuala Lumpur, Malaysia Vipicks Resources Sdn Bhd Full time

**RESPONSIBILITIES**:
**1. Customer Segmentation & Use Case Configuration**
- Leverage Salesforce Data Cloud to segment and activate customer cohorts based on behavioural, transactional, and demographic data.
- Collaborate with the relevant stakeholders to translate campaign requirements into executable use cases within Salesforce CEP.
- Ensure accurate targeting and relevance for each customer engagement.

**2. Journey Design & Implementation**
- Design, configure, and deploy end-to-end customer journeys using Salesforce Marketing Cloud’s Journey Builder, tailored to support specific business goals.

**3. Automation & Optimization**
- Build scalable, automated journeys that respond to customer behaviours and key business triggers.
- Optimize campaign workflows using Marketing Cloud Intelligence to monitor performance and drive continuous improvements.
- Support testing and iteration of customer touchpoints for optimal results.

**4. Content Personalization & Campaign Management**
- Create, test, and deploy dynamic content across Salesforce Marketing Cloud, both within and outside of CEP templates.
- Ensure content is tailored to each audience segment and aligned with company’s brand tone and messaging strategy.

**JOB SPECIFICATION**

**1. Qualifications**
Diploma or Degree in Business /Marketing/Communication or related disciplines.

**2. Experience**

Proven experience using the Salesforce Customer Engagement Platform, including:

- Data Cloud for segmentation and customer insights.
- Marketing Cloud for journey creation and orchestration.
- Marketing Cloud Intelligence for reporting and campaign optimization.

**3. Other Requirements**
- Proficient in written and spoken English; Mandarin proficiency is an added advantage.
- Required programming languages: SQL (mandatory), Python/R (preferable).
- Strong multi-tasking skills and ability to collaborate in cross-functional teams.
- Agile, resilient, and able to deliver quality outcomes under tight deadlines.

Pay: From RM4,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Salesforce customer engagement platform: 2 years (required)
- Salesforce Marketing Cloud: 2 years (preferred)
- SQL: 2 years (required)

Work Location: In person



  • Kuala Lumpur, Malaysia Cochlear Ltd Full time

    Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...


  • Kuala Lumpur, MY-AIA Malaysia AIA Group Full time 120,000 - 180,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...

  • Customer Engagement

    7 days ago


    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you to turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Maxis Full time 120,000 - 240,000 per year

    Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise...


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    As Online engagement specialist your primary role is to enhance customer relationships and drive sales in our dynamic online channel. You will be responsible for the following: **Responsibilities**: - Conduct follow-up calls or chats for customers who have expressed interest in specific products or services. - Provide detailed product information and...


  • Kuala Lumpur, Malaysia Webhelp Full time

    **Responsibilities**: .Supports the Engagement Manager with the planning and execution of employee engagement related activities in APAC. .Contributes to the design and planning of engagement activities in alignment with global guidelines and localized for APAC. .Executes engagement activities in the areas of: Recognition, WebHealth, Celebrations, Diversity...


  • Kuala Lumpur, Malaysia Sannam S4 Group Full time

    Are you interested in education market and ready to take the next step in your professional journey? Do you have strong interpersonal, communication and collaboration skills? Read on!_ **Where you will work** We are Acumen, the education brand of Sannam S4 Group - a fast-growing education and market entry consulting firm. We provide high-quality consulting...

  • Advertiser Experience

    2 weeks ago


    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce,...


  • Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we continue to expand, we are seeking passionate and digitally savvy individuals to join us as Part-Time Digital Engagement Specialists (Remote). The successful candidates will play a key role in supporting our online...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AVEVA Full time 800,000 - 1,200,000 per year

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...