Advertiser Experience

2 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, and ensuring advertiser quality on our platform. As an Engagement Specialist in our Advertiser Experience team, you will partner directly with our advertisers in collaboration with the Sales team to enhance the advertiser's experience on our platform. You will team up with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.

**Responsibilities**:

- Build, grow and lead a team of ambitious and professional Engagement specialists
- Navigate and excel in a matrixed organization where you can network and align cross-functionally
- Engage Sales and other cross-functional teams, organizing activities and delivering insights from selected verticals/markets
- Contribute to define and operationalize premium services for key customers
- Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations and Sales teams
- Make recommendations to senior management through quantitative and qualitative analysis of challenges
- Document successful process improvement to enable progressive learning

Job Requirements
- 2+ years of proven experience in a people leader or manager role, within a fast-paced, tech-based environment
- Customer-first orientation, ideally with hands-on experience in account management, customer success, customer experience, sales or service design.
- Creatively and analytically inspired, with experience in measuring the effectiveness of initiatives and defining the metrics to measure them *
- Work proficiency with operational metrics such as but not limited to: quality, CSATs, productivity and percentage accuracy
- Prepare and present compelling narratives to showcase the progress of internal initiatives, presenting data to support key findings
- Experience in visualisation of key results for a wide range of audiences
- Experience with design thinking and data literacy
- Fluent English and one of the following APAC language VN,TH,ID,KR,PH,MY

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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