(Immediate Hiring) Customer Service Agents

12 hours ago

Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

Position: Customer Service Agent - Call Center (Inbound) Calls

Working Location: Bangsar South

Working hours: Rotation shifts (Monday - Sunday, 5 working days & 2 off days)

Basic Salary: From 2,300- RM 2,500

Fixed Monthly Attendance Allowance: RM200

**Responsibilities**:

- Primarily handle inquiries from both sellers and buyers via various contact channels.
- CS Agents are expected to provide first contact resolution per standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to the user promptly
- To record case details in CRM
- To meet key performance metrics
- To communicate with the key stakeholders when necessary
- To communicate effectively and accurately when communicating with users
- To take on ad-hoc projects/assignments

**Job Requirements**:

- We welcome fresh graduates with excellent English communication skills to apply.
- SPM holders with at least 1-2 years of customer service experience are welcome to apply.
- Good communication skills in English, both spoken and written, are mandatory.
- Able to work independently in a fast-paced working environment.
- Fast learner and able to adapt to changes.
- Ability to multi-task, prioritize, and manage time effectively.
- A great team player.
- Willing to work 24-7 rotation shifts.

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Do you have customer service experience?
- Do you able to work to start work on 30th September?
- What is your expected salary?
- Are you able to work on in rotational shift?
- Do you have your own transportation?

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