Customer Service Executive
2 weeks ago
**Location**: KLIA 2
**Responsibilities**:
- Operate counter at Airports to perform Foreign Currency Exchange & Money Transfer
- Manage significant amounts of cash in various currencies.
- Drive sales leads and introduce products to customers.
- Identify and evaluate customer needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools
- Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.
- Adhere to communication protocols, rules, and regulations.
- To meet individual and team goals, go above and beyond in interacting with customers.
**Requirements**:
- Minimum SPM and/or Diploma holder with customer services experience in any field, e.g., retail, F&B, hotel, catering, tourism sector or airline industry. Fresh graduate is encouraged to apply.
- Able to work in shift rotation and at Airport (KLIA2)
- Good command of written and spoken English (Cantonese or Mandarin will be an advantage).
- Good customer service skills along with effective interpersonal and communication skills.
- Self-initiative, positive, commercial and good time management.
- Immediately available will be an advantage.
- Added advantaged to those that have experience with customer services and cash handling
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM1,700.00 - RM2,300.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Early shift
- Night shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Are you able to Travel to Petaling Jaya for training session?
Work Location: In person
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