Customer Service

7 days ago

Banting, Malaysia Suami Sihat (M) Sdn Bhd Full time

1. **Develop & Align Customer Service Strategy**
- Ensure customer service efforts directly contribute to company growth, brand loyalty, and retention goals.
- Align customer support operations with business objectives.

2. **Optimize Multi-Channel Support**
- Integrate communication channels for consistent interactions across platforms.

3. **Enhance Customer Experience & Build Trust**
- Implement a customer-first approach to service to drive satisfaction, loyalty, and long-term retention.
- Focus on responsiveness, transparency, and delivering value to enhance trust.

4. **Minimize Refunds & Returns**
- Improve product education and pre-sales support to set clear expectations, reducing the need for refunds and returns.
- Address potential issues proactively to prevent dissatisfaction.

5. **Improve Fulfillment & Logistics Coordination**
- Collaborate closely with warehouses and courier partners to ensure timely and accurate deliveries.
- Keep customers informed about their order status to reduce uncertainty.

6. **Create SOPs & Automate Support**
- Establish standard operating procedures (SOPs) for handling customer inquiries, complaints, and order tracking.
- Implement automation where possible to streamline support, such as FAQs, chatbots, and automated status updates.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

Work Location: In person

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