Service Desk Specialist

6 days ago

Kuala Lumpur, Malaysia EPAM Systems Full time

As a Service Desk Specialist at EPAM Malaysia, you will play a crucial role in providing essential support to Customer Success Managers and Launch Success Managers by addressing technical inquiries from our clients. This position involves managing day-to-day technical requests, assisting with change requests, analyzing customer data, tracking production issues, and fulfilling ad hoc customer requirements.

WHAT YOU’LL DO
- Maintain understanding of client products and services, aligning with Customer Success mission
- Implement best practices for program success with your expertise in Global Strategic Recognition
- Track production issues and bugs using Jira, providing timely updates to Customer Success Managers
- Generate ad hoc reports for customers and provide guidance on utilizing self-service tools
- Collaborate with internal data analysts to gather necessary data and create reports for Account Review decks
- Fulfill ad hoc administrative requirements assigned by Managers

WHAT YOU HAVE
- Excellent oral and written English skills for effective documentation and communication with internal and external stakeholders
- Strong project management skills with meticulous attention to detail
- Proficient in working with data and generating/analyzing reports
- Self-starter with the capability to work independently in a fast-paced, deadline-driven environment
- Comfortable and professional communication with customers, both in meetings and through Jira tickets
- Availability to provide support during non-standard business hours to accommodate clients in different time zones

WHY EPAM
- By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022
- Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
- You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
- At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

LIFE AT EPAM
- EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise. We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients

HOW WE HIRE
- Go through some standard interviews
- General interview with a recruiter
- Technical interview with our technology experts
- Manager interview or Offer interview with a hiring manager
- Get ready to join the team

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