L1 Service Desk Specialist

2 days ago


Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

Job Responsibilities - Fast paced environment - Record all calls from end-users and project members via official channels - Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls - Provide system support and resolve first tier calls - Maintain system access control - Record and transfer calls to specialist or other relevant team members if first tier cannot resolve immediately or if investigation is required - Re-route all calls meant for other transversal service/ help desks via official channels - Provide functional and or technical support for resolution of customer problems, incidents, issues, requests and queries - Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner Any other duties deemed reasonable and required as part of the day to day role - Years of technical or customer support experience in a cal center environment -


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