Service Desk

5 days ago

Kuala Lumpur, Malaysia Avensys Consulting Pte Ltd Full time

**Role : Senior Engineer, Service Desk (Japanese Speaker)**
**Job Type : Permanent**
**Location : Selangor**
**Working hours : Rotational shifts**

**Responsibilities**:

- Effectively resolve L1 helpdesk queries as per deliverables outlined
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure that performance parameters are met to meet SLA targets
- Ensure customer/user confidentiality and data protection at all times

**Job Requirements**:

- Communication and Customer Service Skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Display Ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Excellent comprehension and articulation skills
- Excellent communication skills verbal and written
- Demonstrate positive attitude
- Willingness to learn and open to feedback
- Helpful
- Patience and perseverance
- Demonstrated experience in negotiation skills (specifically in resetting Customer expectations, realigning KPI’s, etc.)
- Analytical and Problem solving skills
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Able to identify sales opportunities and upselling
- Time Management Skills
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
- Adaptable, results driven, professional and high work standards
- Computer skills
- Excellent PC and data entry skills
- Knowledge on basic concepts of networking.
- Working knowledge of MS Office
- Technical knowledge/expertise to support technical help related queries and trouble shooting.
- Minimum 1 year experience in a L1 helpdesk / tech support process providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration etc.
- Ability to clearly and concisely transfer technical and business knowledge to knowledge base, colleagues and Customers.
- A creative thinker, this person demonstrates initiative and is willing to go the ‘extra mile’;
- Track record of being a team player, in a changing environment
- BSc IT, BCS, CS, any B.E. degree / diploma required
- Proven experience in commercial in bound telephony systems typically used in Call Centres, Help/Service Desks such as CISCO or ALCATEL.
- Willingness to work in rotational shifts
- Understanding of network protocols such as TCP/IP, DNS, SSL and VPN
- Previous experience using Service Now, HP SM7 experience
- **Required language(s): Bahasa Malaysia, English. Japanese speaker is a MUST.**

**Job Types**: Full-time, Permanent

Schedule:

- Afternoon shift
- Day shift
- Night shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)
- Help desk: 1 year (required)
- ServiceNow: 1 year (preferred)

**Language**:

- Japanese (required)

  • Service Desk Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Cardtrend Systems Sdn BHd Full time

    We are looking for a dynamic, energetic individual who would be able to work in an IT Service Desk environment within our Managed Services Department. Within the department, you will be working closely with 3 functional individual/ team (Resolver Group) which are the Service Desk Analyst (Level 1), Service Desk Onsite Engineer (Level 2), 3rd Party/Vendor...

  • Service Desk

    3 weeks ago

    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    **Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

  • Service Desk Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

  • Service Desk Analyst

    5 days ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    Kuala Lumpur, Malaysia - Tech Hiring - 3065082 **Job Description**: **Service Desk Support L1** Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) - As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. -...

  • IT Service Desk Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Miki Travel Asia Full time

    The Help Desk Analyst Lead role at Miki Travel Asia is responsible for leading a team of help desk analysts in providing technical support to customers.Key Responsibilities:Lead a team of help desk analysts in providing technical support to customers.Develop and implement training programs for help desk analysts.Collaborate with internal teams to resolve...

  • Service Desk Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glory Ltd. Full time

    Service Desk AnalystDepartment: IS - Service DeliveryEmployment Type: Permanent - Full TimeLocation: Malaysia/Kuala LumpurReporting To: Service Desk Team LeaderCompensation: RM4,500 - RM6,500 / monthDescriptionWe're currently looking for a Service Desk Analyst to join our team.The Service Desk Analyst is the first line of support for Glory and the service...

  • Service Desk Team Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    Getronics Federal Territory of Kuala Lumpur, MalaysiaService Desk Team ManagerWe are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service...

  • Service Desk Team Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...

  • IT Service Desk

    5 days ago

    Kuala Lumpur, Malaysia Crest Business Solutions Sdn Bhd Full time

    **RESPONSIBILITIES** - Work arrangement will be onsite and offsite. **QUALIFICATION & EXPERIENCE** - Bachelor's Degree in Computer Science, Information Technology or related field. - 0-5 years working experience in ICT Technical Support, specifically in Service Desk / Contact Centre. - Proficient in both English and Bahasa Melayu in spoken &...

  • Global Service Desk Manager

    2 days ago

    Kuala Lumpur, Malaysia Gogobuddy Recruitment Full time

    **A Leading European Company Providing Hydraulic Solutions for Trucks (Kuala Lumpur)** The role reports to the CIO and is responsible for leading the Global Service Desk. The team size will initially be 4-5 by year’s end. Pay: From RM15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - leading a global...

  • Service Desk Analyst Mandarin Speaker

    4 days ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    Service Desk Analyst-Mandarin Speaker Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work...

  • Service Desk Agent

    5 days ago

    Kuala Lumpur, Malaysia Nixan Mega Sdn Bhd Full time

    Logging Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide first-line NOC if required. Service Desk Agents ensure that the SLA made to customers in service level agreements are met. Problem management The Service Desk Agent assists with the problem management process...

  • Service Desk Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    Job Description: - The Service Desk provides a single point of contact for all IT related problem and enquiries. - Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related problem...

  • Service Desk Analyst

    5 days ago

    Kuala Lumpur, Malaysia Datacom Full time

    Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the...

  • Service Desk Analyst-japanese Speaker

    4 days ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work Location**: Midvalley KL **Shift timings**: Any...

  • Service Desk Analyst

    14 hours ago

    Kuala Lumpur, Malaysia Verinon Technologies Solutions Limited Full time

    **.Duration**: 1 year extendable contract _Work from office **Location**: KL **Salary**: Max: 3200 MYR (based on experience). L1 Support/Service desk support **Normal Working Hours**: Monday to Friday (8:00AM to 5:00PM) Weekends off **Exp**: 06 Months to 10Years

  • IT Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Ssquad Global Full time

    Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

  • Service Desk Team Leader

    5 days ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** AS White Global is hiring a** Service Desk Team Leader **for a global insurance company in Australia. This company was established more than 100 years and is looking for a Service Desk Team Leader who will ensure that service level is achieved by optimizing productivity and delivering superior customer service. **Key...

  • IT Service Desk Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    We are currently seeking a highly motivated and skilled fesh IT graduate Position - IT Service Desk Analyst. Location - KL, Malaysia **Key Responsibilities**: - Offer 1st level support and perform troubleshooting to resolve IT-related issues. - Log problems into HPSM accurately and efficiently. - Drive continuous improvement initiatives to enhance the...

  • Service Desk Specialist

    5 days ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** An exciting Service Desk role has just become available at one of Australia's most respected global insurance. Our client is growing their team of Desk side Support Technicians. You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...