Implementation & Client Services - Helpdesk Manager

1 week ago

Kuala Lumpur, Malaysia OCBC Bank Full time

**Implementation & Client Services - Helpdesk Manager** **-** **(**2500009U**)**

**Responsibilities**:

- To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products.
- Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer’s feedback are addressed timely.
- To perform/ verify service setup and maintenance for Transaction Banking products.
- Close liaison and coordination with various parties, including front office and various supporting departments.
- Proactively review feedback from clients to achieve improvements in products
- Provide input, ideas and suggestion to increase operational effectiveness through process improvements focusing on automation through solutions
- Administration of Velocity customer data, security items.
- Engage in ad-hoc tasks as assigned by HOD/Team Head.

**Qualifications**

**Requirements**:

- Minimum 2 years of experience in banking and familiar with the Bank’s core systems (eCube, SignPlus, WFI etc)
- Strong interpersonal and communication skills
- Good command of spoken and written business English
- Possess initiative and ability to work independently as well as in a team
- Good organizational and analytical skills and able to multi-task
- Self-motivated and eagerness to learn
- Good in Microsoft Excel, Word and PowerPoint.
- Basic knowledge on Cash Management products is required

**Primary Location**: Malaysia-Kuala Lumpur-Kuala Lumpur

**Job**: Transaction Banking

**Organization**: MAL TranBkg - Cash Management

**Schedule**: Permanent

**Job Posting**: 26-Feb-2025, 3:29:08 AM

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