Automotive Service Advisor

We have an exciting new role to join our team in Kota Bharu as a Automotive Service Advisor to help us to build up our business activities. We are looking for a friendly and motivated individual to join our team.

1. Customer Interaction & Consultation:

- Greet and welcome customers to the service department.
- Actively listen to customer concerns and identify their vehicle issues or service needs.
- Provide accurate information about repair services, timelines, and costs.
- Offer maintenance and repair recommendations based on manufacturer guidelines and vehicle performance.

2. Service Scheduling & Coordination:

- Schedule appointments for vehicle service and repairs, managing the service calendar effectively.
- Ensure timely and efficient repair work by coordinating with technicians and service staff.
- Provide updates to customers about the status of their vehicle throughout the service process.

3. Job Documentation & Estimations:

- Create detailed service orders (S.O.R.) including required services, parts, and estimated costs. --Provide accurate service quotes and repair estimates.
- Review the final invoice with customers, ensuring that all work performed is accurately documented and explained.

4. Customer Satisfaction & Follow-Up:

- Ensure customer satisfaction by delivering excellent service, answering queries, and addressing concerns.
- Follow up with customers after service completion to ensure satisfaction and build long-term relationships.
- Handle any customer complaints or issues professionally and in accordance with company policies.

5. Parts Management:

- Liaise with the parts department to ensure required parts are available for scheduled services.
- Ensure that replacement parts meet quality standards and are properly ordered.

6. Administrative Duties:

- Maintain accurate records of customer interactions, service orders, and job progress.
- Maintain up-to-date knowledge of service offerings, promotions, and product updates.

7. Sales & Upselling:

- Identify opportunities for additional services or repairs and provide recommendations to customers.
- Promote value-added services, such as extended warranties, service packages, or vehicle accessories.

8. Health & Safety Compliance:

- Adhere to all safety and environmental regulations while ensuring the workplace is clean, organized, and safe for customers and staff.

Qualifications & Skills:
Education: High School diploma or equivalent (automotive training or certification is a plus).

Experience: 2+ years of experience in automotive service advising, customer service, or related field.

Technical Knowledge: Good understanding of automotive systems and repair processes; familiarity with diagnostic tools.

Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and staff.

Customer Service: Strong customer service orientation with the ability to manage client expectations and build relationships.

Sales Skills: Ability to upsell services and products in a consultative manner.

Computer Proficiency: Familiarity with service management software, Microsoft Office, and general computer operations.

Problem-Solving: Ability to handle difficult or dissatisfied customers in a professional and calm manner.

Time Management: Strong organizational skills to handle multiple tasks and prioritize efficiently.

Working Conditions:
Full-time position with [working hours].

May require overtime during busy service periods.

Work is typically performed in a fast-paced automotive service environment.

Can work under pressure.

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Service Advisor: 1 year (required)

License/Certification:

- Driving Licence (required)

Application Deadline: 05/31/2025
Expected Start Date: 06/01/2025