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Digibank Malaysia Project

3 weeks ago

Petaling Jaya, Malaysia Grab Full time

**Job Description**:
**Get to know our Digital Bank Team**:**:**Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.**

**Get to know the role**:

- Ensure all end user support matters are handled in an effective way and timely manner
- Hands-on IT operations and helpdesk support in ensuring internal SLA is met
- Responsible to update and maintain the IT asset management system and inventory control
- Involve in the IT Onboarding and Offboarding tasks
- Comply to Enterprise IT governance and compliance processes
- Assist in documenting user guides
- Observe and propose continual service improvement towards operational excellence
- Work in shifts to support teams running on a 24x7 basis

**The must haves**:

- At least 2 years in providing end user support in the IT or Technology sector
- Good people skills and a solid team player
- Good analytical and problem solving skills
- Good written and verbal communications skills
- Support experience in both macOS and Windows operating systems is a must
- Able to work in a fast-paced working environment