Regional E-commerce Manager

1 week ago

Shah Alam, Malaysia EPS Ventures Sdn Bhd Full time

**Client Industry**:Asian-based integrated market management provider specializing in healthcare.

**Location**: Shah Alam

**Key Responsibilities**:
**E-Commerce Strategy & Execution**:

- Develop and implement an end-to-end e-commerce strategy tailored to each country’s unique market requirements.
- Define key performance metrics for revenue, growth, customer engagement, and satisfaction.
- Drive traffic and increase conversion rates on e-commerce platforms, both direct-to-consumer (D2C) and via marketplace partners (e.g., Shopee, Lazada, and others).

**Platform & Partner Management**:

- Build and maintain relationships with e-commerce marketplace partners to ensure optimal product visibility and exclusive promotions.
- Negotiate commercial terms, promotions, and joint business planning with e-commerce platforms to meet sales targets.
- Monitor and optimize the performance of our brand across e-commerce platforms, including search ranking, page views, and product reviews.

**Digital Marketing & Content Management**:

- Collaborate with the marketing team to plan and execute digital marketing campaigns, including social media, SEO/SEM, influencer partnerships, and paid ads.
- Ensure all e-commerce content (product pages, banners, ads) aligns with brand standards and is optimized for maximum engagement.
- Leverage data and insights to optimize the product assortment, pricing strategies, and promotional tactics.

**Data Analysis & Reporting**:

- Regularly analyze and report on sales performance, customer behavior, and other KPIs to track effectiveness and refine strategies.
- Identify trends, risks, and opportunities within each market to optimize customer acquisition, retention, and brand loyalty.
- Provide monthly and quarterly reports on campaign performance, ROI, and e-commerce KPIs to senior management.

**Inventory & Logistics Coordination**:

- Work with supply chain and logistics teams to ensure proper inventory levels for each market, avoiding stockouts and overstock situations.
- Collaborate with warehouse and fulfillment teams to improve order accuracy, delivery times, and customer satisfaction.

**Stakeholder Collaboration**:

- Partner with local sales and marketing teams to ensure alignment of e-commerce initiatives with broader business goals.
- Communicate effectively with cross-functional teams, including IT, finance, and customer service, to deliver seamless customer experiences.

**Key Requirements**:

- Bachelor’s degree in Marketing, Business, or related field.
- **5+ years** of experience in e-commerce management, ideally within the FMCG or health & beauty industry.
- Proven track record of driving sales growth across multiple e-commerce channels and countries.
- Strong analytical skills with experience in e-commerce metrics, data-driven decision-making, and performance analysis.
- Excellent understanding of e-commerce platforms (e.g., Shopee, Lazada) and digital marketing strategies.
- Familiarity with CRM and digital analytics tools (e.g., Google Analytics).
- Familiarity with inventory management, logistics coordination, and demand forecasting for e-commerce.
- Exceptional communication, negotiation, and project management skills.

**Job Types**: Full-time, Permanent

Pay: RM10,000.00 - RM15,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

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