Technical Writer

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Do you have a passion for financial technology and a talent for turning complex ideas into clear, engaging content? We are seeking a talented and skilled Technical Writer to join our team in Kuala Lumpur, Malaysia.

In this role, you will create comprehensive, user-centric content that drives the adoption and usage of Swift’s products and services. You will be an advocate for the user, ensuring that product and service information is designed and developed to enhance usability and clarity.

You will work alongside a dynamic, international team who are fully responsible for end-to-end delivery - from customer engagement to operations. At Swift, we embrace an agile approach, continuously adapting to drive technological innovation.

This position offers a unique opportunity to expand your expertise, build valuable connections, and grow your knowledge through Swift’s global platform.

What to expect
- Develop user-centric knowledge assets_
- Drive continuous _improvement_

Engage with customer-facing teams to gather customer feedback on deliverables. Leverage analytics to generate insights on consumption of knowledge assets. Collaborate with stakeholders to drive data-driven improvements.
- Foster team awareness and _focus_

Align with best practices, maintain awareness of peer’s deliverables, and stay focused on shared goals.
- Work transparently and ensure _governance_ _Work in a transparent and auditable manner, maintaining accountability and governance security across your deliverables.

What will make you successful
- Possess a degree in English, Technical Communications, or a computing-related discipline.
- Team player, with good communication and interpersonal skills.
- Willing to learn about technology products and services.
- Willing to collaborate in an agile development environment.
- Able to work under deadlines, and to follow best practices.
- Work quickly and accurately within strict time constraints.
- Excellent writing skills in English.
- Ability to chunk and organise information for an audience type.
- Experience with these tools and operating systems is desirable: Microsoft office Suite, Windows, Linux, UNIX, Adobe Acrobat, Acrolinx.
- Familiarity with Adobe Experience Manager or another component content management system (CCMS) is a bonus.
- Knowledge of Oxygen XML Editor, other XML or HTML editors, and DITA are a bonus.

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential._