Sales Support Associate
3 days ago
**Key Responsibilities**:
- Respond promptly to customer inquiries via Facebook Messenger and WhatsApp
- Understand customer needs and recommend suitable wellness products (e.g., massage chairs)
- Explain features, pricing, promotions, and payment options clearly
- Guide customers through the buying process, from inquiry to payment and delivery arrangement
- Follow up with potential leads and maintain a consistent communication flow
- Record customer information, preferences, and feedback accurately
- Coordinate with sales, warehouse, and delivery teams to ensure smooth order fulfillment
- Help manage appointment bookings for showroom visits or product trials
- Keep up-to-date with current promotions, product updates, and wellness trends
- Build long-term customer relationships by offering trustworthy advice and support
**Skills & Requirements**:
- Strong written communication skills in English and Malay Friendly, empathetic, and customer-focused attitude
- Sales-oriented mindset with the ability to convert inquiries into purchases
- Familiarity with Facebook Messenger and WhatsApp
- Good time management and ability to handle multiple chats at once
- Knowledge or interest in wellness, lifestyle, or health-related products is a plus
**Job Type**: Permanent
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Free parking
Schedule:
- Holidays
- Monday to Friday
- On call
- Weekend jobs
Work Location: In person
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