IT Helpdesk Executive(English

Technical Helpdesk (Vehicle Repair Service Diagnosis)About the Role:Technical Helpdesk role is to provide an advice and guidance to dealer technician for auto repair service diagnosis including follow-up and progressive update of each case, case escalation to appropriate level until assigned job complete and closure within agreed timeframe via email with...

Responsibilities:Provide technical support on products and services to usersDiagnose, troubleshoot and resolve hardware and software issues via phone, email, or chatTo respond in a professional and timely manner to any user query/complaint and to facilitate its prompt resolutionManage, keep track, and follow up on helpdesk tickets in a timely mannerEscalate...

Handle incidents & service request using standard operating procedures & processes - Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner. - To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to...

**Job overview** **Responsibilities**: - Perform diagnostic, analyst of vehicle problem by using the diagnostic equipment - Perform diagnostic, analyst of diagnostic equipment - Provide advice/ guidance to dealer technician - Escalating of case to appropriate Level 2 support group - Update of progressive information for each case - Ensure follow up on...

**Purpose of the role**: A Helpdesk Report & Analyst’s role is to ensure a business’ customers receive outstanding support and all their needs are met. To oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction. To prepare an...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

**About the company**: Our client is a boutique Software House that offers unique IT products and services tailored to your business needs and requirement. **Responsibilities**: - Responsibilities also include root cause analysis, management communication and client relationship management in partnership. - Tickets management. **Job...

**Responsibilities**: **Helpdesk & IT Operation** - Support IT Manager in overseeing and managing IT helpdesk operations across branches and HQ. - Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor performance indicators to the IT Manager. - Assist IT Manager in managing outsourcing vendors to ensure compliance with service...

Project: Telco project **Benefits**: - KPI allowance - Up to RM 500 - Night Shift allowance - Up to RM 400 **Working Days**: 5 days’ work, 2 days off **Working Hours**: Rotational shift **JOB REQUIREMENTS**: - Excellent communication and writing skills in English and Bahasa Malaysia. - Proficiency in Mandarin language will be an added advantage. -...

**Project**: Social media project **Location**:Block D, Kompleks Kelana Centre Point, Jalan SS 7/19, SS7, 47301 Petaling Jaya, Selangor (Near LRT Glenmarie) **Basic Salary**: RM 2,000 - RM 2,300 **Working Days / Hours**:5 days work, 2 days off / 24-hour rotational shift (9 hours per shift) **Requirements**: - Minimum Degree, fresh graduates are welcome...