Helpdesk Cum Report Executive
1 week ago
Responsibilities:
- Provide technical support on products and services to users
- Diagnose, troubleshoot and resolve hardware and software issues via phone, email, or chat
- To respond in a professional and timely manner to any user query/complaint and to facilitate its prompt resolution
- Manage, keep track, and follow up on helpdesk tickets in a timely manner
- Escalate complex issues to appropriate teams and follow up on resolutions
- Document all reported issues and resolutions accurately
- Perform routine tasks such as password resets when required
- Obtain technical certifications that are assigned by Head of Department or Management
- Perform any ad-hoc tasks which may be assigned from time to time
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
- Required language(s): English, Bahasa Malaysia.
- Required skill(s): Hardware & PC troubleshooting
- At least 1 year(s) of working experience in the related field is required for this position.
- Able to work extra hours, independently, full responsibility and with minimum supervision.
- Applicants must be willing to work in 3 Two Square, PJ.
Benefits:
- Employees Shares Option Scheme (ESOS)
- Overtime Claim
- KPI Rewards
- EPF, Socso & EIS
- Annual Leave/ Medical Leave/ Medical Claim
- Staff Purchase Scheme
- Product Training
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review - Twice per year
Job Types: Full-time, Permanent
Pay: RM2, RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- Can you work from Monday to Friday, 8.30am to 6.30pm?
- When would be the soonest you're able to start, if selected?
Work Location: In person
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