Sales Manager

As a Sales Manager, you are responsible to develop and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. To develop strategic action plans for a hotel to drive measurable sales revenue.

**Your day to day**:
**People**:

- Manage everyday activities and plan, manage and development of sales coordinator
- Train colleagues to make sure they deliver with compliance and to the standards we expect and have tools they need to work efficiently
- Drive a great working environment for teams to thrive - connect departments to create sense of one team

**Guest Experience**:

- Help guests - you’ll be happy to help someone needs assistance with a request or complaint
- Provide guests with information (example: loyalty programmes, area attractions, restaurants, and facility information) to enhance guest experience
- Develop and maintain relationships with key clients and outside contacts in order to produce
- Group and/or convention business, to include room sales, food & beverage sales, and catering/ banquet services

**Financial**
- Achieve budgeted revenues and personal sales goals and maximise profitability
- Assisting and participating in the preparation of the annual departmental operating budget including the hotel marketing plan and business plan, and financial plans
- Assist the Director of Sales & Marketing in leading the sales team to hit sales target

**Accountability**
- This is the top Sales & Marketing job as a sales team member in a full-service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team member
- To achieve budgeted revenues and personal sales goals

**Responsible Business**
- Raise the awareness and reputation of your hotel an the brand locally
- Ad-hoc duties - unexpected moments when we have to pull together to get a task done
- Work closely with the sales team in developing new corporate negotiated account and transient business as well as group meeting, MICE for both corporate an Travel Agent
- Build and establish agreed sales processes across the area to aid communication and manage familiarisation trip to nurture new business and highlight the unique features of hotel
- Build relationships with existing and new clients
- Represent Holiday Inn Sepang in key markets for the Hotel
- Identify and create new relationship for hotel from corporate and Travel Trade segments
- Research and analyse different programs for all hotels to identify new leads and accounts from all key market
- Identify a minimum of 5 targeted accounts for new opportunities and acquire these accounts from all key market
- Develop and increase meeting and event business for both corporate and MICE group and proactively drive new business
- Plan and conduct sales trip or call in key targeted markets as required
- Management of the strategies relating to the sourcing, identifying and development of new business
- Attend internal and external meeting and events as required
- Produce production report as required by the Director of Sales & Marketing
- Be flexible and adaptable in working in other key sales area where necessary
- Comply with attendance rules and be available to work on regular basis

**Job Types**: Full-time, Permanent

Pay: From RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Hospitality Sales: 1 year (preferred)