Call Centre Team Leader

We're Hiring: Cantonese + English Speaking Call Centre Team Lead Location: Sunway Visio Tower, Kuala LumpurDo you speak Cantonese and English fluently and have a passion for leading teams?We're looking for a Customer Service Team Lead to guide, motivate, and inspire a high-performing customer service team — delivering exceptional experiences for global...

**Requirements**: - Diploma holder in Management or training in team leading is a plus. - Proven work experience as a call centre/customer service team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and...

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

Job Description **Responsibilities**: - Daily running & management of assigned campaign through the effective use of resources with responsibility for meeting KPI set for each campaign, as well as planning areas of improvement or development; - Liaises with clients and sponsors for which they provide the first response; - Coordinate & motivate call centre...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Leader operations skills Call Centre skills BPO Call center Call centre voice good communication skills Call centre Operations - ROLE : Team...

Summary You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Restaurant Reservation Centre (RRC) is responsible for assisting in managing RRC and working closely with the F&B...

A. Position OverviewAs a Customer Service Team Lead, you will be responsible for guiding and motivating a team of customer service agents to achieve operational excellence and meet performance targets. You will foster a positive team environment, encouraging collaboration and open communication among team members. Your role will involve providing hands-on...

_Position - Call Center _**Team Leader (Digital Banking) - Mandarin Speakers**_ - Working Location - CP Tower Section 16, Phileo Damansara, Petaling Jaya_ - Working hours - 24-7 rotation shifts._ - **Job Requirement**:_ - _Possess a Diploma or Degree in related fields._ - _Minimum 2 years of experience as Team Leader in a contact centre environment._ -...

Job Description **Responsibilities**: - Daily running & management of assigned campaign through the effective use of resources with responsibility for meeting KPI set for each campaign, as well as planning areas of improvement or development; - Liaises with clients and sponsors for which they provide the first response; - Coordinate & motivate call centre...

**Responsibilities**: To support the helpdesk, inbound betting calls and outbound calls at the Call Centre which includes the following: - perform outbound calls to customers on activation of accounts and promoting the Company’s products and services; - attend to customers' calls on accounts related matters; - update customers’ particulars in the...