Call Centre Agent

**Designation**: Call Centre Agent - Korean Speaker **Location**: Kuala Lumpur, Malaysia **Working hours**: 8AM - 5PM, Monday - Sunday (5 days a week) **Salary**: RM 8,000 - RM 9,500 (basics) + RM 500 KPI allowance **Qualifications**: - **Excellent Communication**: Proficient in verbal and written communication in Korean and English language. - **Strong...

**Requirements**: - Diploma holder in Management or training in team leading is a plus. - Proven work experience as a call centre/customer service team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and...

Role Delivery :Handle inbound and outbound calls, emails and chats in a timely mannerTo ensure all customer requests, enquires and complaints are attended and responded to in professional manner and as per the agreed SLAsTo coordinate with internal and external stakeholders to resolve customer issues.Update all the customer information and issues in the CRM...

Job description:The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others).Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing...

A Position OverviewAs the Call Centre Trainer, you will play a pivotal role in enhancing the skills and knowledge of call centre agents. Your responsibilities will include conducting product knowledge training, refresher courses, and on-the-job assessments. You will collaborate closely with clients and project teams to update and develop training materials...

Job Description DUTIES AND RESPONSIBILITIES: - Update telemarketing quality audit & company's complaint management process in a timely manner - Coach and monitor sales agents according to client's quality guideline - Work closely with client's QA team to align the audit criteria and requirements - Review audit report with the client's QA Lead weekly -...

As a Call Centre Agent (Backend), your role involves: - Product attribute model data labeling - Product category model data labeling - Product brand model data labeling - Product information quality model data labeling - Product category words model data labeling - Commodity comparison data labeling - Same product model data labeling - Video and product...

**Responsibilities**: - Responsibilities - Coordinate with technician on the testing of alarm & CCTV system. - Supervise and monitor a team of call centre agent. - Act as the point of contact between the executives and internal/external clients- Handle requests and queries appropriately - Take dictation and accurately enter data - Develop and carry out an...

**Requirements**: - Diploma or Degree holder in Management or training in team leading is a plus. - Proven work experience as a team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and flexibility. -...

**Call Centre Agents** - **Responsibilities**_ - Stay updated on our banking products and services to effectively recommend solutions that align with customers' financial goals. - Resolve customer concerns promptly and efficiently, ensuring satisfaction and fostering loyalty. - Maintain accurate records of customer interactions and transactions while...