Call Centre Agent, Japanese speaker

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time 8,000 - 9,000 per year

As a Call Centre Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and providing accurate information, all while maintaining a positive and professional demeanour.

B.    Key Responsibilities

1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.

2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.

3. Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.

4. Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.

5. Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.

6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

C.    Qualifications

  • Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
  • Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.

  • Skills:

  • Excellent Communication: Proficient in verbal and written communication in English

  • Strong Problem-Solving: Ability to effectively address and resolve customer issues.
  • Calm Under Pressure: Maintains professionalism and composure in challenging situations.
  • Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.

D.     Other Details

Location: Based at Level 20, Menara Shell, No. 211, Jalan Tun Sambanthan, 50470 Kuala Lumpur

Intake: Mid November

Salary : MYR 8000- MYR 9000

Off days: Rotational

  • Call Center Agent- Kl

    2 hours ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

    **Call Center Agent - KL (Japanese speaker)** **Salary Range**: RM 5,500-RM7,500 **Language Allowance**: RM 1500 **Working hours**: 7.30 am-4.30 pm **Note: Work on Malaysian Public holidays with replacement off days can be utilized during Japan public holiday** **Responsibilities** - Answer phone calls and requests in a friendly and professional manner,...

  • Call Centre Agent

    1 week ago

    Kuala Lumpur, Malaysia UM SPECIALIST CENTRE Full time

    **JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

  • Customer Service Representative Japanese Native +

    2 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Night Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Call Center Customer Service Japanese language International Call Centre inbound calls Call Centre skills Customer Care BPO Call center Call centre voice...

  • Call Center Team Lead-kl

    2 hours ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

    **Call Center Team Lead - KL (Japanese speaker)** **Salary Range**: RM 8,000-10,000 **Language Allowance**: RM 1500 **Working hours**: 7.30am-4.30pm **Note: Work on Malaysian Public holidays with replacement off days can be utilized during Japan Public holiday** **Responsibilities** - Answer phone calls and requests in a friendly and professional...

  • Native Japanese Speaker

    2 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language Customer Service Manager Native speaker - **A leading BPO in KL is hiring Native Japanese CSR agents...

  • Chat Support

    2 hours ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Speaker Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year...

  • Call Centre Agent

    2 days ago

    Kuala Lumpur, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time

    About your role: We are looking for a Customer Service/Call Centre Agent who will liaison between our company and its current and potential customers. The person will be responsible for providing product information to prospective customer and also help in solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every...

  • Call Centre Agent

    7 days ago

    Kuala Lumpur, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time

    About your role: We are looking for a Customer Service/Call Centre Agent who will liaison between our company and its current and potential customers. The person will be responsible for providing product information to prospective customer and also help in solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every...

  • Call Centre Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UTS Marketing Solutions Sdn Bhd Full time 30,000 - 60,000 per year

    IMMEDIATE HIRING FOR CALL CENTRE - OUTBOUND PROJECT – ROLE BASED IN KL BRANCH (MASJID JAMEK/ RAJA CHULAN)Launch your career with a dynamic Call Centre teamWe have a limited number of openings under BANK EMPLOYMENT Apply NowYou are also welcome to inform your friends about this opening and walk in for interview in a group.You will be in charge to:Execute...

  • Customer Support Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Devloit Full time

    **Job description**: - **Role : Customer Support Agent : Japanese speaker**_ - **Location : Remote**_ - **Working days / Hour : Mon to Fri, 8am to 5pm**_ - **Type : Permanent**_ - **Salary : Up to RM8,000 + RM300 (shift allowance) + RM150 (WFH allowance)**_ - Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact...