Customer Support Agent

2 weeks ago

Kuala Lumpur, Malaysia Devloit Full time

**Job description**:

- **Role : Customer Support Agent : Japanese speaker**_
- **Location : Remote**_
- **Working days / Hour : Mon to Fri, 8am to 5pm**_
- **Type : Permanent**_
- **Salary : Up to RM8,000 + RM300 (shift allowance) + RM150 (WFH allowance)**_
- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
- Achieve and maintain all key quality and productivity metrics
- To ensure excellent reliability with mínimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

**Requirements**:

- Minimum Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent with at least 2 years working experience in relevant field
- Minimum Japanese-Language Proficiency Test (‘JLPT’) N3.
- Excellent command of spoken and written in English and Japanese
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical thinker with attention to detail.
- Data entry, spelling, grammar and proofreading skills required.
- Ability to work in both a team environment and autonomously
- Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
- Demonstrate high degree of integrity and confidentiality

**Job Types**: Full-time, Permanent

Pay: RM7,270.43 - RM8,524.69 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Application Question(s):

- do you have JLPT certificate? N1/N2

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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